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OUR TEAM

MANAGEMENT

Glenn Ratcliff

Property Services Manager

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Susan Shea

Tenant Services Manager

Tom Belanger

Executive Director

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Anna Bagus

Corporate Services Manager

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Sara Dell'Oso

Community Development Manager

Tim Dowell

Capital Works Manager

STAFF

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Karen Doiron

Financial Services Officer

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Kirsten Martin

Administrative Coordinator

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Amanda Awwad

Community Development Coordinator

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Teresa Morrison

Community Development Assistant

Zach Haslam

Maintenance Assistant

Roberto Navarro

Maintenance Assistant

Rathanak Youk

Maintenance Technician

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Thomas Pilon

Maintenance Technician

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Lynne Nemeth

Property Services Technician

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Amanda Montroy

Tenant Relations Coordinator

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Kimberley Dufresne

Tenant Accounts Coordinator

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Nathalie Anderson

Tenant Rental Coordinator

CORPORATE SERVICES

The Corporate Services Department is responsible for managing the financial operations of Nepean Housing. They handle budgeting, financial reporting, and forecasting, ensuring that we remain financially stable and that all financial obligations are met. The department is responsible for processing vendor payments ensuring that all invoices are paid on time. They also handle payroll and benefits administration for the housing's staff. Additionally, the Finance Department works closely with all Departments to manage budgets and ensure that all activities are appropriately funded. Their work is critical to the long-term financial health and stability of Nepean Housing.

Capital works

The Capital Works Department is responsible for overseeing large-scale projects and replacements within Nepean Housing communities. They manage a range of projects, including replacements and upgrades to major building and infrastructure components such as roofs, windows, paving and other projects.

property services

The Property Services Department is responsible for the day-to-day maintenance of apartment buildings and townhomes. They oversee unit work orders, landscaping contractors, and general upkeep of the buildings. They also contract out work for pest control and process applications for alterations to units.

tenant services

The Tenant Services Department is the first point of contact for residents with questions, comments, or concerns. They handle leasing units, collect rent, and process work orders. They are also responsible for calculating RGI rent.

Community development

The Community Development Department is dedicated to enhancing the lives of residents within the housing community. They offer a variety of social and recreational programs, resident education opportunities, and community events. The department works with partners to deliver initiatives such as school supply drives and other programs aimed at improving the lives of residents. They also update residents through regular communication channels and initiate tenant surveys and needs assessments. The department works closely with other departments within the housing community to communicate the needs of residents.

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