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IMPORTANT PHONE NUMBERS

Mail Box Key Info (Canada Post)

1-800-267-1177

Enbridge Gas

1-877-362-7434

Hydro Ottawa

613-738-6400

24-hour Emergency Maintenance

613-823-8452 ext. 3

Fire, police, ambulance

911

Ottawa By-Law

311

City of Ottawa

311

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FREQUENTLY ASKED QUESTIONS

What is considered a maintenance emergency and who do I contact?

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I need a repair. Do I need to be home to obtain service?

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Can I make changes to my home? 

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I want to move. What do I have to do? 

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What do I do if I have lost the keys to my unit? 

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Can I change the locks to my residence? 

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Where can I park? 

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How do I obtain my mailbox key?

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When is garbage day? 

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What do I need to know if I have a pet?

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How do I pay my rent? 

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Do I require insurance?

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